Feeling stuck in the same place for too long? Looking for affordable airline tickets from Colombia to your dream destination? Avianca Airlines is among the leading carriers in Colombia and represents one of the nation’s flag carriers, with headquarters in Bogotá. Although it began under a different name, the airline was later renamed Avianca. Since its foundation in 1919, Avianca has grown into a key player in the aviation industry.
By booking early with Avianca, passengers can enjoy a variety of extra perks, along with special deals and discounted fares that make travel more enjoyable. Many travel portals also provide promo codes and coupons that help you save significantly on Avianca flights.
Avianca Airlines Baggage Policy
Carry-on Baggage
Each passenger is allowed to bring one cabin bag and one personal item free of charge. The combined dimensions of the carry-on bag must not exceed 115 cm, and the weight should be under 10 kg. These rules apply across all travel classes.
Checked Baggage
Travelers flying in Economy Class may check in one free bag with a maximum weight of 23 kg and total dimensions under 158 cm. Business Class passengers are permitted two checked bags, each weighing up to 32 kg, with the same size restriction.
Airline Alliance Membership
Avianca is part of Star Alliance, one of the world’s largest airline networks. Members of Star Alliance frequent flyer programs can earn and redeem miles, as well as access over 1,000 VIP lounges globally. Passengers also benefit from seamless connections to more than 1,000 destinations across 100+ countries.
Elite members (Gold and Silver) enjoy added privileges such as priority check-in and expedited baggage handling.
Check-In Policy
Save time and skip long queues by checking in online for your Avianca flights! You can also use the official "Avianca" mobile app, available on the App Store for iOS and Google Play for Android.
Online check-in allows you to select your seat in advance, making your journey smoother and more comfortable. Booking Avianca flights is simple and stress-free with these convenient options.
Online Check-In
Avianca offers a 24/7 online check-in service, available from 24 hours up to 2 hours before departure. To check-in online:
- Visit the official Avianca website (www.avianca.com) or use the Avianca mobile app.
- Select the "Online Check-In" option on the homepage.
- Enter your booking code or ticket number along with your last name, then click "Continue."
- Receive your mobile boarding pass, which you’ll need to show at the boarding gate.
Self-Service Kiosks
Avianca passengers can also check-in at airport kiosks for a quick and convenient experience:
- Access the system at the kiosk.
- Choose your preferred identification method.
- Confirm passenger details and pick a seat from the seat map.
- Provide required information and emergency contacts.
- Indicate the number of bags, then print your baggage tags (up to 2 per passenger).
Airport Counter Check-In
If you prefer personal assistance, you can complete your check-in at Avianca counters at the airport. Simply present the necessary documents, check in your luggage, and collect your boarding pass with ease.
Special Services of Avianca Airlines
Avianca provides a variety of services to ensure a smooth travel experience for its passengers. Below are some of the notable facilities:
Wheelchair Assistance
Passengers requiring wheelchair assistance can request it while booking their tickets through Avianca offices or by reaching out to the airline’s customer care team if the booking is made online.
Unaccompanied Minors
Children between 5 and 11 years of age are eligible for Avianca’s unaccompanied minor service for both domestic and international travel. Travelers aged 12 to 17 may also fly alone under specific guidelines provided by the airline.
Traveling with Pets
Avianca allows passengers to travel with their pets, provided a valid health certificate and destination-specific requirements are fulfilled. Depending on the airline’s policy, pets may either travel in the cabin or as checked baggage. Passengers are advised to review Avianca’s detailed pet travel guide before booking.
Avianca Airlines Cancellation Policy
Avianca permits free cancellation within 24 hours of booking. After this period, cancellation charges may apply. To request a refund, travelers need to complete a Payment Reversal Request Form through Avianca’s “Suggestions and Claims” portal.
Refund processing typically takes up to 15 business days depending on the passenger’s bank and Avianca’s approval process.
Passengers are advised to cancel flights at least 170 minutes prior to departure to avoid additional charges.
Avianca Airlines Refund Policy
Refunds are available on eligible tickets if canceled within 24 hours before departure. Cancellations made after this risk-free period may incur an administrative fee ranging from $25 to $150 depending on the ticket class and fare rules.
For non-refundable tickets, Avianca allows passengers to reschedule their flights or request a refund under exceptional circumstances with valid proof of cancellation reasons.
About Avianca Airlines
Avianca Airlines, headquartered in Bogotá, Colombia, operates flights to over 110 destinations across 27 countries. Known for its extensive connectivity, the airline offers both domestic and international travel options with flexible booking and cancellation policies.
How to Apply for a Refund in Avianca Airlines
Avianca Airlines offers two types of refunds: Involuntary return and Voluntary return. Involuntary refunds can be processed more easily, but voluntary refunds require passengers to submit a request by following these steps:
- Visit the official Avianca Airlines website and open the menu section.
- Proceed to the login page and enter your login details to access your account.
- Navigate to the Request Refund section and click on it.
- Provide your ticket number and the method of payment used for booking.
- Select the ticket you wish to cancel and then tap the Cancel button.
After completing these steps, your refund will be processed and returned to the original method of payment.
This airline since 1919, making it the country’s oldest carrier and the second-largest airline in Latin America. It is part of the Synergy Group, which also operates Ocean Air (Brazil) and VIP (Ecuador). Avianca operates the largest international network in Latin America, connecting South America with the world. From its hub in Bogotá, Avianca serves over 25 domestic destinations and more than 40 international tourist locations across the Americas and Europe. In 2019, Avianca proudly celebrated its 100th anniversary.
Avianca Airlines Cabin Classes
Avianca Airlines Economy Class
Economy Class is Avianca’s most affordable option. There are three types of tickets available: Super Promo, Econo, and Flexi. While the in-flight amenities and seating are the same across all options, higher-priced tickets offer extra benefits such as reserved seating and complimentary changes.
Economy Class Facilities
Passengers can enjoy a variety of in-flight entertainment and a menu that varies depending on the time of travel (breakfast, lunch, or dinner). Meals are prepared with high-quality ingredients, often including starters, hot dish options, and desserts. Dietary preferences can also be accommodated at no extra cost.
Economy Class Seats
Seats in Economy are comfortable and provide generous legroom. On longer flights, each seat includes a personal TV screen.
Avianca Airlines Premium Economy
Avianca does not offer a Premium Economy class. Passengers seeking upgrades should consider Business Class.
Avianca Airlines Business Class
Economy Class passengers can upgrade to Business Class using Avianca’s Plusgrade Auction or at the airport, depending on seat availability. Business Class offers lounge access, spacious seating, two checked baggage allowances, priority baggage handling, and an exclusive selection of beverages onboard.
Business Class Seats
Business Class provides reclining seats that convert into a rest position, along with pillows, blankets, and travel kits. Features include personal touch-screen TVs, shoe bags, ample storage space, lighting and seat controls, USB ports, and universal power outlets.
Avianca Airlines First Class
Avianca does not operate a First Class cabin. Business Class is the airline’s highest tier of service.
In-Flight Entertainment and Wi-Fi
On selected aircraft, passengers can access personal TV screens with movies, TV shows, music, and real-time flight maps.
Frequent Flyer Program
Avianca’s frequent flyer program, LifeMiles, serves over 7 million members. Passengers can earn and redeem miles and enjoy membership tiers such as Silver, Gold Elite, and Diamond Elite for additional travel benefits.
Frequently Asked Questions (FAQ's)
Yes, you can change the flight date of your journey. For this, click on the “Modify Flights” button on Ticket Status Information and select the flight you want to change. Then choose your updated origin, destination, and date.
The cost of changing your flight depends on your ticket type and route. Economy Promo fares usually have higher fees, while Flexi and Business fares allow free or lower-cost changes. Additional fare differences may also apply.
Yes, Avianca provides complimentary meals and beverages on international and long-haul flights. On shorter domestic flights, snacks and drinks are available.
Avianca operates flights to several U.S. cities including Miami, New York, Los Angeles, Washington D.C., and Orlando. Routes may vary depending on the season.
You can check in online via Avianca’s website or mobile app, starting 24 hours before departure. Airport check-in counters and self-service kiosks are also available.
Yes, Avianca is considered a safe airline. It follows international aviation safety standards and has a strong operational safety record as a member of Star Alliance.
You can contact Avianca through their customer service phone numbers, live chat on their website, social media channels, or by visiting the nearest ticket office.
Yes, Avianca is still flying and operates an extensive network across the Americas, the Caribbean, and select international destinations.
Baggage policies depend on your ticket type and route. Some fares include checked baggage, while others may require an additional fee. Carry-on baggage is included for all passengers.
Avianca serves major U.S. cities such as Miami, New York (JFK), Orlando, Washington D.C., Los Angeles, and others. Check the official website for the latest route map.
The title of “most expensive airline” changes depending on routes and services. Globally, luxury carriers like Emirates, Singapore Airlines, and Etihad are often ranked among the most expensive, but Avianca generally offers competitive pricing.
Low-cost carriers such as Spirit Airlines, Frontier, and Ryanair (in Europe) are usually the cheapest. Avianca offers affordable fares, but it is not classified as an ultra-low-cost airline.
Yes, you can select your seat while booking, during online check-in, or at the airport. Some seat selections may require an additional fee depending on fare type.